Shipping Policy | Riyannah Tori

Our Shipping Policy

How We Do It

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For US Domestic Shipping Rates and Estimates

Take note that due to new procedures and safety protocols brought by Covid 19, shipping delays are expected. We appreciate your business and apologize for any inconvenience this may cause you.

*Free Shipping for orders over $50.

Shipping charges for your order will be calculated and displayed at checkout.

Packaged shipping time can take between 3-5 business days.

(We are not responsible for any delay of estimated shipping time caused by logistics carriers and natural disasters).

U.S domestic shipping does not include Alaska, Hawaii or any other territories under United States.

Our Return Policy

Everything You Need to Know

All orders can be returned for a full refund within 30 days. Unfortunately, we cannot refund shipping charges.

Return by mail:

Process return online or click the Return button below.

Ship your items with the prepaid shipping label that we will provide to your email and print at home.

If printer is not available, show your digital return code at an eligible USPS location and they will print a shipping label for you.

Refunds are processed in 5-7 business days after we have received your return item.

All refunds will be credited to your original form of payment.

Return

Our Privacy Policy

All about Information Security

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, photos, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we use, store, share your personal information?

Riyannah Tori is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by Riyannah Tori adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, social media, and postal mail.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at pinkspearlsandcrystals@riyannahtori.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Any Questions Please Contact Us

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at pinkspearlsandcrystals@riyannahtori.com.